We know your tech stack
Trusted by over +150 animal hospital nationwide
Our teams integrate effortlessly with your systems to deliver a frictionless support experience.
Clinical Support & Care Coordination
We extend your clinical team with trained vet-techs who coordinate care behind the scenes — managing treatment plans, following up on lab results, guiding clients through next steps, and keeping every patient's journey moving forward. Your DVMs and in-clinic techs stay focused on the exam room; we handle the rest.
Treatment Plan Creation and Management
We create treatment plans directly in your PIMS — whether that's Cornerstone, Avimark, ezyVet, or Shepherd — entering diagnostics, medications with dosages and frequencies, procedures, follow-up appointments, and discharge instructions. Your DVMs can stay focused on patient care instead of data entry.
Treatment Plan Creation and Management
Surgery and Procedure Estimates
We pull the relevant procedure codes from your fee schedule, build the estimate in your practice software, and send it to the client for review — following up to walk them through the breakdown, answer questions, and confirm consent before the procedure date.
Surgery and Procedure Estimates
Medical Record Documentation
We organize SOAP notes, diagnoses, vaccination records, and treatment histories into the patient profile after every visit — keeping records complete, compliant, and ready for your next appointment or specialist referral.
Medical Record Documentation
Lab Result Management and Follow-Up
We manage lab results from start to finish — logging IDEXX, Antech, and in-clinic analyzer results to the patient's file, flagging abnormals for DVM review, and calling clients directly to share updates, explain findings, and coordinate any recommended next steps. Pet-parents get the personal follow-up they value, without pulling your team away from patients in the clinic.
Lab Result Management and Follow-Up
Online Pharmacy and Prescription Management
We manage online pharmacy requests from Covetrus, Chewy, Vetsource, and beyond — verifying each against the patient's record and prescription history, and approving or declining in line with the clinic-specific protocols our team is trained on. Edge cases and non-protocol requests are routed to your veterinarians for a final call, so clients get timely medications and your front desk stays focused on in-clinic care.
Online Pharmacy and Prescription Management
Client Education on Care Instructions
After visits, we send clients clear discharge summaries covering wound care, medication schedules, dietary restrictions, activity limitations, and warning signs to watch for — reinforcing your team's guidance and cutting down on the after-hours calls asking "is this normal?"
Client Education on Care Instructions
Treatment Compliance Monitoring
We track which patients are overdue for recheck exams, heartworm or flea/tick preventative refills, annual wellness visits, or post-surgical follow-ups — and proactively reach out to clients who've gone quiet, reducing care gaps and supporting your practice's preventive care revenue.
Treatment Compliance Monitoring
We know your tech stack
Trusted by over +150 animal hospital nationwide
Your Mascotteer logs into the same tools your team uses. No extra software. No learning curve for you.
Inside Mascotte’s Support Model
Mascotte doesn't just fill a role. We also provide the infrastructure around it.
Veterinary teams deserve more than a staffing solution. Mascotte offers the complete infrastructure around every placement so your clinic never has to figure it out alone. Here's what that looks like:
01
Already vetted, hired and trained by us. Ready for your practice.
We hire the top 1% of remote veterinary professionals, put them through rigorous training, and then assign the right fit to your practice. You don't search. You don't settle. You just get someone great.
02
SOPs tailored to your practice.
We build custom SOPs for every workflow, process, and touchpoint in your practice — then we actually follow them. Consistency isn't a promise. It's built into the system.
03
Quality you can count on. QA-backed.
Our Quality Assurance team makes sure every Mascotteer stays sharp. If something's ever off, there's a clear escalation path and someone in your corner making it right.
04
Seamless Relief Coverage.
Life happens. When your Mascotteer is on PTO, a trained relief steps in at no extra cost. They won't be the same person — but they'll know your clinic. Our standardized system makes that possible.
05
Your Mascotteer delivers, we make sure of it.
Monthly check-ins keep your SOPs current, your Mascotteer performing at their best, and your partnership with us growing stronger.
Top-Tier Talent
1
%
Top-Tier Talent
1
%
Top-Tier Talent
1
%
Relief Fill Rate
100
%
Reporting Accuracy
98
%
Live data you can trust
Answer Time
<
9
sec
Fast Response
SOP Adherence
100
%
Workflows followed
Reporting Accuracy
99
%
E-mails resolved
on first contact
Answer
Time
Time
<
9
sec
Calls handled without
callbacks needed
callbacks needed
SOP Adherence
100
%
Chats converted in a single interaction
What Our Clients Say
Trusted by veterinarians who care.
Rated
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A proud member of:
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“Mascotte has made my life as a Medical Director so much easier. Not only do you answer almost 100 phone calls a day, but you book appointments, answer emails and handle our online pharmacy. You free up my in-house staff to focus on the patients in the building and allow us to deliver much better care. You have helped us develop significant process improvements and we are a better team with Mascotte as part of that team!”
Dr. Michele Pfannenstiel
Medical Director
Mill Brook Animal Clinic
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“Mascotte came in to help us gain more bandwidth in our clinic and it has gone remarkably well! The onboarding steps and thorough commitment to build out new communication channels and SOPs was the key. We have worked seamlessly with Sascha and Kayla and our pet parents haven't missed a beat!”
Dr. Christopher Simmons
Owner & DVM
Simmons Veterinary Clinic
“Mascotte has transformed the way we operate, offering timely, dedicated support that scales with our needs. Their willingness to consistently go above and beyond ensures our in-person visits are seamless. We couldn't be more grateful for the professionalism and dedication they bring to our daily operations.”
Dr. Douglas Cifranick
Owner & DVM
WoofDoctor on Wheels
More services to deliver an integrated customer experience
We offer a full suite of services designed to optimize operations and uphold the highest quality standards. You don’t need another platform. You need a team that keeps everything in sync.
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Questions, answered
What clinics ask before getting started
Here’s what most clinics want to know before working with us.
What makes Mascotte different?
How is this different from a call center or staffing agency?
How do we get started with Mascotte?
How long does onboarding take?
Can I meet the people I’ll be working with?
What types of clinics do you work with?
Will Mascotte replace my in-clinic staff?
Where is my Mascotteer located?
How do you communicate with our clinic?
How do you ensure quality and consistency?
What happens if my Mascotteer is unavailable?
What systems do you work with?
Is this a replacement for our current phone vendor?
Do we get recordings and transcripts?
How do you handle data security?
Can this still work for us even if we're not tech-savvy?
