From First Call to Fully Integrated Within 4 Weeks
Getting started with Mascotte is simple. From our first conversation to your Mascotteer handling live calls, the whole process takes 4 weeks. We lead the process. No chaos. No guesswork.
Rated
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A proud member of:
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Average E-Mail First
Response Time
2
Hrs.
E-mails resolved
on first contact
on first contact
First Call
Resolution
Resolution
95
%
Calls handled without callbacks needed
Increased Client Retention
79
%
More clients coming back to you
How We Set You Up for Success in Four Steps
We built our onboarding around how veterinary clinics actually work, not the other way around. Here's exactly what happens between your first call and your Mascotteer going live.
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Week 3: Supervised Go-Live
Your dedicated Mascotteer integrates directly into your systems to support your clinic, handling calls, messages, scheduling, refills, record updates, and other administrative tasks. Your staff can focus more on patient care while pet parents get faster answers and smoother support.
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An Integrated Model Built for Veterinary Success
Support that moves in sync with your clinic.
Veterinary clinics have countless moving parts. Mascotte brings them together with an integrated support model that keeps your operations steady. Your Mascotteers work inside your existing tools, follow your protocols, and handle the calls, messages, scheduling, and follow-up that pull your team away from pet care.
Full Time
Aligned to Your Hours
A Seamless Part of Your Team
Supported to Give Their Best
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Clinic-Ready Technology
Clinic-Ready Technology
What Mascotte Handles for Your Veterinary Practice
Mascotte strengthens the areas of your veterinary practice that shape every patient and client experience, from the first phone call to the final follow-up. Our support helps your team breathe easier, stay focused on pet care, and keep your day moving smoothly.
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Questions, answered
What clinics ask before getting started
Here’s what most clinics want to know before working with us.
How do we get started with Mascotte?
How long does onboarding take?
Do you offer short-term support?
What types of clinics do you work with?
Can I meet the people I’ll be working with?
Do I need to sign a long-term contract?
Where is my Mascotte team located?
Will Mascotte replace my in-clinic staff?
How do you communicate with our clinic?
How do you ensure quality and consistency?
What happens if my Mascotteer is unavailable?
What systems do you work with?
How do you handle data security?
Will Mascotte access sensitive client data?
Can Mascotte work inside our existing systems?
Do you provide reporting or visibility into work?
