The Command Center for
Veterinary Practice Operations
Assign your administrative tasks and client interactions to Mascotte, and track them in real-time. Enjoy comprehensive oversight with Mascotte managing the operational workload.
Streamlined Operations
View Every Detail & Understand Every Context From Your Dashboard
Centralized Operations
Every task you assign to Mascotte, from back-office operations to client communication is efficiently processed, consistently executed, and centrally managed with appropriate context.
Dedicated & Tailored
Mascotte offers a dedicated vet-tech who not only handles everything for you but also works alongside and maintains constant communication with you and your staff.
Real-Time Insights
Every client interaction and task we manage for you is tracked, tagged, and documented in real-time.
Omnichannel Communication
Mascotte provides comprehensive client support through Voice, Email, and Live Chat to ensure your prospective and existing clients receive real-time assistance on their preferred communication channels. Our live chat support focuses on quick query resolution, personalized interactions, and exceptional client satisfaction. We assist online visitors in finding information, booking appointments, and addressing FAQs, which helps reduce the reliance on phone calls.
AI-Powered Knowledge Base
We internally create and update information about your practice. We then use AI to instantly access the necessary information, allowing us to efficiently handle calls and tasks on your behalf without repeatedly bothering you with questions.
Smart Task Categorization
You might not know where you or your staff are currently spending time, but Mascotte does. We continuously optimize for efficiency and delightful results.
Tracking & Transparency
Confidently assign us tasks, knowing they get handled seamlessly. Our commitment to transparency, continuous learning, and detailed data drives lower stress and better outcomes.
High-Volume Task Handling
Mascotte frees you and your staff from the burden of operational workload. Ever thought about what you could achieve with that newfound freedom?
Unlimited Support
Your front desk staff gets to communicate live and in real time with your dedicated Mascotte team throughout the day, using your preferred communication channel. We're flexible and can integrate with your current setup.