Unbeatable Pricing
for the Quality Your Veterinary Practice Needs

Pick Your Operational Support Plan

General Support

$2,500/month

Best for practices needing remote staff for cross-functional tasks, without employment overhead

  • 1 FTE (40 hours/week)

  • Fully embedded into your team

  • Vetted and trained by Mascotte

  • Experienced veterinary professional

  • Working with you during your work hours

  • Assisting your team across several functions

  • Mascotte only manages vetting & training

Client Care & SDR Support

$3,000/month

Best for practices needing support in structured, reliable & consistent client communication

  • 1 FTE (40 hours/week), backed by a team

  • Complete & Customized VoIP Solution

  • Multi-channel client communication

  • Answering Calls & Triaging Cases

  • Appointment Scheduling

  • Billing & Remote Payments

  • New Patient Onboarding

  • Reactivation of inactive clients

  • Ongoing Client Engagement

  • Post-Visit Follow-Ups

  • Working with you during your work hours

  • Logging Client Communications

  • Supervised by Mascotte for enhanced quality

Comprehensive or Custom Support

$6,000/month

Best for practices needing custom support for their front desk and back office operations

  • 2 FTE (each working 40 hours/week)

  • Everything in “Client Care & SDR Support”, plus:

  • Patient Profile Management

  • Lab Result Management

  • Online Pharmacy Management

  • Patient Chart Documentation

  • Surgery Estimates

  • Data Capture & Entry

  • Virtual Scribing

  • Ad-hoc administrative tasks

  • Customized to meet your specific needs

  • Supervised by Mascotte for enhanced quality

Each plan also includes the following support services that consolidate the seamless integration of our team with your practice:

  • • Customized SOP & Monthly Reporting: To ensure seamless integration with your practice workflows and provide transparent performance insights.

    • Unlimited chat with your dedicated team: For real-time communication and support.

    • White-labeled to your practice: Offering a consistent brand experience to your clients.

    • Dedicated Account Manager: A single point of contact for personalized service and account oversight.

  • Your practice will be paired with a primary veterinary technician, who is not only well-versed in your SOPs but also a native English speaker, ensuring clear and effective communication. They serve as your central point of contact, ensuring a consistent and personalized service experience. Our model leverages a team-based approach, with your technician supported by a team to provide comprehensive support and maintain service continuity. This ensures that your practice receives attentive and uninterrupted service.

  • Clients can subscribe to our app for $12 monthly, gaining 24/7 chat support. Your practice gets a 20% cut of the subscription revenue as long as they remain subscribed, offering you a new income stream without additional costs. The chat support is delivered by the Mascotte vet techs who are already well-versed in your SOPs and collaborate with your team, ensuring your clients' chat inquiries are handled by familiar experts.

Hear From Our Clients

“The return on our investment was immediate and the help to an independent practitioner like me is immense. Having Mascotte's know-how and horsepower is like hiring an experienced practice manager and a couple of technicians all at once.”

William Tancredi, DVM
Old Ridge Veterinary Hospital

 FAQs

  • We can help guide you! Just book a call with us and we'll figure it out based on your team's needs as well as your expected operational workload and velocity. Let's find the best option, together.

  • While we onboard you we will build a playbook in which we will lay out your style, tone, and standards of care. We operate with total transparency and align with your practice’s client care protocols. We send all correspondence to you so that you can review the support and suggestions we’ve offered to your clients.

  • Yes, as a start-up, we understand the importance of flexibility and strive to accommodate our clients' evolving needs. We offer two pricing plans to provide options that cater to different requirements. Additionally, we are open to tailoring plans on a case-by-case basis, allowing us to provide personalized solutions whenever feasible. Our goal is to ensure that veterinary practices receive the best possible value and a service that aligns with their specific goals and objectives!

  • Click on the “Schedule a Call” below to get in touch with us, and we will reach back out to get you started!