Client Care & Back-Office Support for Modern Vets
Assign your administrative tasks and client interactions to Mascotte, and track them in real-time. Enjoy comprehensive oversight with Mascotte managing the operational workload.
As Seen on
Streamlining Operations to Save Time & Boost Profits
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Mascotte is here to answer your calls and emails, and provide your clients and staff relief. We'll direct your clients based on your specific protocols, so you can trust that your clients are in good hands. Our licensed veterinary professionals can handle tasks like triaging, scheduling, billing inquiries, and more!
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Mascotte’s veterinary professionals provide clinical support, focusing on accurate medical information entry, updating patient records, organizing lab results, managing online pharmacies, and crafting tailored treatment plans for optimal patient care.
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Opting for our app is optional and comes at no cost to your clinic. It not only lightens your phone traffic but also boosts client engagement. The same vet techs handling your calls and back-office tasks also manage in-app client chats to address any triaging or general questions. We give you 20% of app subscription revenue generated from your clients for the lifetime of each subscription, adding a new income channel for you!
95%
First Call Resolution
21.6%
Increase in Gross Sales
6 minutes
Saved per client consultation
12 points
Increase in Client NPS
Hear From Our Clients
“The return on our investment was immediate and the help to an independent practitioner like me is immense. Having Mascotte's know-how and horsepower is like hiring an experienced practice manager and a couple of technicians all at once.”
William Tancredi, DVM
Old Ridge Veterinary Hospital
View Every Detail & Understand Every Context
Centralized Operations
Every activity you assign to Mascotte, from back-office tasks to client communication, is tracked with context. We fully integrate with your current setup & workflow.
Dedicated & Tailored
Mascotte offers a dedicated vet-tech who not only handles everything for you but also works alongside and maintains constant communication with you.
Real-Time Insights
Every client interaction we handle on your behalf is tracked and tagged in real-time, along with all relevant documents.
How it Works
We’ll introduce you to your dedicated remote team. They’ll first learn about your practice, processes and protocols.
Step 1: Onboarding & Alignment
Your dedicated team will handle all veterinary & administrative tasks specified in your plan. They will access your tech stack and begin the operational work.
Step 2: Let us handle your tasks
Get a snapshot view of client communication and tasks, and message your dedicated team whenever you need to.
Step 3: Stay Connected & Collaborate
Access your dedicated dashboard for detailed reporting on all the cases we’ve handled for your team.
Step 4: Customized Monthly Reporting
We’ve Got You Covered
Enhanced client experience
Part of your brand
Seamless integration
Team dedicated to you
Hands-on quality management
Native English speakers
Happier clinical staff
No equipment or license costs
We Already Know Your Tech Stack
Here are some of the softwares we use.
Can’t spot yours? Well, we’re quick learners.
FAQs
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While we onboard you we will build a playbook in which we will lay out your style, tone, and standards of care. We operate with total transparency and align with your practice’s client care and operational protocols. We send all correspondence to you so that you can review the support and suggestions we’ve offered to your clients.
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Mascotte is not intended to replace Digitail, EzyVet, Ellie, or other platforms in your toolkit. Instead, Mascotte serves as the expert team that operates these platforms, efficiently handling the complexities, edge cases, and in-between tasks to ensure smooth functioning. Mascotte enhances your current tools without replacing them.
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YES! Sadly all of your platforms do not work together or communicate with each other. Though you may have various platforms for different functions, these systems often operate in isolation with no inherent interconnectivity. This is where Mascotte steps in. Mascotte serves as your hub that expertly ties together all these platforms, managing the data and processes across all scales and scenarios, even the most complex edge cases. By taking over these tasks, Mascotte eliminates the need for manual coordination, saving you precious time and letting you focus on your core business operations. With Mascotte, you'll be making the most out of your investments, streamlining your operations, and ensuring a seamless flow of information across your systems.