The best-run vets have a Mascotteer. You can too.

A dedicated remote team member, powered by Mascotte's infrastructure — taking the right tasks off your team's plate so everyone can do their best work.
Your Mascotteer answers your phones
All incoming calls or just overflow — however you need it.
Your Mascotteer processes your prescriptions
Full processing, pre-approvals, or SOAP-attached to records — all based on your guidelines.
Your Mascotteer manages your schedule
No double-books, no-shows, or missed callbacks slipping through.
Your Mascotteer handles your admin
SOAP notes, lab records, clinical workflows and more. Consistently taken care of.
Your Mascotteer follows up with your clients
Rechecks, wellness plans, post-visit care — every client touched, nothing forgotten.
What To Expect On Your 30-Minute Call
Let's Talk — No Commitment
Let's chat to explore what you need and show you what's possible
A dedicated remote team member, powered by Mascotte's infrastructure — taking the right tasks off your team's plate so everyone can do their best work.
Your Mascotteer answers your phones
Scale your team fast, without sacrificing quality or culture.
Your Mascotteer processes your prescriptions
World-class nearshore talent that makes financial sense.
Your Mascotteer manages your schedule
You’re not just a client, you’re part of the process,
every step of the way.
Your Mascotteer handles your clinical workflows & admin
Low turnover ensures consistent, high-quality support.
Your Mascotteer follows up with your clients
A people-first culture that shows up in everything we do.
What To Expect On Your 30-Minute Call
We know your tech stack
Trusted by over 150+ animal hospital nationwide
Our teams integrate effortlessly with your systems to deliver a frictionless support experience.

The Numbers Don’t Lie

Behind every number is a practice that feels the difference Mascotte brings.
See how it works
NPS
+
12
Average increase in client satisfaction with Mascotte
Gross Sales
+
22
%
Average revenue growth with Mascotte
Client Retention
+
79
%
More clients
staying long term with your practice
First Call Resolution
+
95
%
Of calls handled without
involving your on-site staff
Savings
Up to
+
50
%
Half the cost

of a local hire
NPS
+
12
Average increase in client satisfaction
with Mascotte
Gross Sales
+
22
%
Average revenue growth with
Mascotte
Client Retention
+
79
%
More clients
staying
long term with your practice
First Call Resolution
+
95
%
Of calls handled without

involving your on-site staff
Savings
Up to
50
%
Half the cost

of a local hire

What Our Clients Say

Trusted by veterinarians who care.
“Mascotte has made my life as a Medical Director so much easier. Not only do you answer almost 100 phone calls a day, but you book appointments, answer emails and handle our online pharmacy. You free up my in-house staff to focus on the patients in the building and allow us to deliver much better care. You have helped us develop significant process improvements and we are a better team with Mascotte as part of that team!”
Dr. Michele Pfannenstiel
Medical Director
 — 
Mill Brook Animal Clinic
“Mascotte came in to help us gain more bandwidth in our clinic and it has gone remarkably well! The onboarding steps and thorough commitment to build out new communication channels and SOPs was the key. We have worked seamlessly with Sascha and Kayla and our pet parents haven't missed a beat!”
Dr. Christopher Simmons
Owner & DVM
 — 
— Simmons Veterinary Clinic
“Mascotte has transformed the way we operate, offering timely, dedicated support that scales with our needs. Their willingness to consistently go above and beyond ensures our in-person visits are seamless. We couldn't be more grateful for the professionalism and dedication they bring to our daily operations.”
Dr. Douglas Cifranick
Owner & DVM
 — 
WoofDoctor on Wheels