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How We Set You Up for Success in Four Steps
We built our onboarding around how veterinary clinics actually work, not the other way around. Here's exactly what happens between your first call and your Mascotteer going live.
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Week 3: Supervised Go-Live
Your dedicated Mascotteer integrates directly into your systems to support your clinic, handling calls, messages, scheduling, refills, record updates, and other administrative tasks. Your staff can focus more on patient care while pet parents get faster answers and smoother support.
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We've built our entire model around your way of doing things.
You don't need another tool to manage. You need people who show up, know the drill, and make things easier. That's the whole idea behind our integrated model.
Full Time
Aligned to Your Hours
A Seamless Part of Your Team
Supported to Give Their Best
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Clinic-Ready Technology
Clinic-Ready Technology
What Mascotte Handles for Your Veterinary Practice
We operate as an extension of your veterinary team, strengthening every touchpoint of your practice with trained professionals and smart operational tools and processes. Our support covers five key areas of your practice:
CSR & Client Care Support
Clinical Support & Care Coordination
Quality Assurance
Real-time Insights
Knowledge Management
CSR & Client Care Support
We handle your client communications and appointments so you never miss an opportunity. Our trained CSRs handle every interaction with professionalism and care, ensuring accurate scheduling, clear communication, and a smooth experience for pet-parents while you stay focused on on-site care.
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Questions, answered
What clinics ask before getting started
Here’s what most clinics want to know before working with us.
What makes Mascotte different?
How is this different from a call center or staffing agency?
How do we get started with Mascotte?
How long does onboarding take?
Can I meet the people I’ll be working with?
What types of clinics do you work with?
Will Mascotte replace my in-clinic staff?
Where is my Mascotteer located?
How do you communicate with our clinic?
How do you ensure quality and consistency?
What happens if my Mascotteer is unavailable?
What systems do you work with?
Is this a replacement for our current phone vendor?
Do we get recordings and transcripts?
How do you handle data security?
Can this still work for us even if we're not tech-savvy?
