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What makes Mascotte different
We’re Not Just a Staffing Agency. We’re Built for Vets.
Most remote staffing options weren’t designed for the day-to-day realities of clinic life. Mascotte is.
Others
Generic contractors shared across clients.
No internal tools, systems, or QA processes.
Minimal oversight or training.
Short-term help with high turnover.
Either overpriced or underperforming.
Mascotte
One dedicated person who only works
for you.
Tailored support, trained in your tools and workflows.
Backed by real infrastructure—not just people.
Ongoing training, QA, and performance check-ins.
Long-term partnerships, not short-term placements.
Transparent pricing that scales with your needs
As seen on
Who Your Mascotteer Actually Is
Running a successful veterinary clinic is much more than seeing patients, guiding worried pet parents, managing shifting schedules, and keeping essential details organized. When administrative work piles up, it drains the people who are central to providing outstanding pet care.
Refer a practice and earn $1,000 once they start working with us, plus $100 every month they stay a client (up to 3 months minimum).
This isn't a freelancer we found last week. Here's what's behind the person answering your phones and handling your admin work.
Veterinary-trained
Every Mascotteer is hired from within the veterinary industry and completes structured training — not a generic customer service course.
Assigned to your clinic. No one else's.
Our Mascotteers learn your PIMS, your workflows, your regular clients. Three months in, they'll know that Mrs. Patterson's cat is diabetic and due for a glucose curve — because they only work for you.
Technology -first mindset
We leverage purpose-built tools for task tracking, quality monitoring, and communication oversight. Your clinic keeps using the systems you already have. We just make sure nothing falls through the cracks on our end.
Backed by a team you'll never have to manage.
QA specialists review your Mascotteer's work. Trainers keep their skills current. Coaches support them through hard calls. If they're out, a trained relief steps in who already knows your protocols. You get the output without the overhead.
Built to stay
We pay well, offer real benefits, and invest in career growth — which is why our turnover is a fraction of the industry average. The result for you: no retraining cycles, no starting over every few months.
How Mascotte Supports Your Clinic
We combine skilled people, thoughtful processes, and genuine empathy to create support that fits from the start.
People
Your Mascotteers are dedicated remote team members — trained in veterinary office support and assigned exclusively to your clinic. From day one, they work inside your systems, follow your protocols, and communicate in your voice. They're not a shared resource or a generic answering service. They're yours. And because they're paired with you long-term, they get better over time — learning the nuances of your practice, your clients, and your staff.
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Process
Before your Mascotteer ever picks up a call, we've done the groundwork. We start with a thorough knowledge onboarding: learning your workflows, documenting your SOPs— from how you handle payment questions to how you triage appointment requests. Your Mascotteer follows the same steps as your on-site staff because we've taken the time to understand what those steps actually are.
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Support
Behind every Mascotteer is a QA system built to catch issues early and keep your operations traceable. Every interaction is logged, reviewed, and measured — so nothing falls through the cracks and you always have a clear picture of what's happening with your front desk. Our internal audit process, performance reviews, and real-time operational data mean that when something needs to improve, we identify it fast and act on it.
People
Your Mascotteers are dedicated remote team members — trained in veterinary office support and assigned exclusively to your clinic. From day one, they work inside your systems, follow your protocols, and communicate in your voice. They're not a shared resource or a generic answering service. They're yours. And because they're paired with you long-term, they get better over time — learning the nuances of your practice, your clients, and your staff.
Process
Before your Mascotteer ever picks up a call, we've done the groundwork. We start with a thorough knowledge onboarding: learning your workflows, documenting your SOPs— from how you handle payment questions to how you triage appointment requests. Your Mascotteer follows the same steps as your on-site staff because we've taken the time to understand what those steps actually are.
Support
Behind every Mascotteer is a QA system built to catch issues early and keep your operations traceable. Every interaction is logged, reviewed, and measured — so nothing falls through the cracks and you always have a clear picture of what's happening with your front desk. Our internal audit process, performance reviews, and real-time operational data mean that when something needs to improve, we identify it fast and act on it.
Most clinics already have the right tools. What they’re missing is the consistent, reliable support to keep everything running smoothly.
Mascotte works inside your existing systems, bringing them all together so your clinic can run smarter, not harder.
NPS
+
12
Average increase in client satisfaction with Mascotte
Gross Sales
+
22
%
Average revenue growth with Mascotte
Client Retention
+
79
%
More clients
staying long term with your practice
First Call Resolution
+
95
%
Of calls handled without
involving your on-site staff
involving your on-site staff
Savings
Up to
+
50
%
Half the cost
of a local hire
of a local hire
Meet Mascotte.
The People Behind Your Peace Of Mind.
Our team brings together experience in clinic operations, veterinary communication, and workflow management. From leadership to every Mascotteer, we’re united by one goal: helping clinics run smoothly.
Built With Empathy
Mascotte was founded by people who understand the challenges veterinary teams face each day. Our leadership and training teams focus on practical support that reflects the fast pace and emotional weight of veterinary work.
Built With Empathy
Mascotte was founded by people who understand the challenges veterinary teams face each day. Our leadership and training teams focus on practical support that reflects the fast pace and emotional weight of veterinary work.
Care Comes First
Every Mascotteer receives ongoing training, coaching, and review. We measure success by clarity, reliability, and the trust we build with the clinics we support.
Built With Empathy
Mascotte was founded by people who understand the challenges veterinary teams face each day. Our leadership and training teams focus on practical support that reflects the fast pace and emotional weight of veterinary work.
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Mascotte exists to help your team give their best where it matters most. Our dedicated Mascotteers handle the coordination, communication, and operational admin load, so your staff can stay focused on caring for pets.
“We built Mascotte to give clinics the kind of behind-the-scenes support we wished existed—steady, human, and deeply invested in care.”
Bora Hamamcioglu
Founder
