From First Call to Fully Integrated Within 4 Weeks
Getting started with Mascotte is simple. From our first conversation to your Mascotteer handling live calls, the whole process takes only 4 weeks. We lead the process. No chaos. No guesswork.
Rated
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A proud member of:
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Average E-Mail First
Response Time
2
Hrs.
E-mails resolved
on first contact
on first contact
First Call
Resolution
Resolution
95
%
Calls handled without callbacks needed
Increased Client Retention
79
%
More clients coming back to you
How We Set You Up for Success in Four Steps
We built our onboarding around how veterinary clinics actually work, not the other way around. Here's exactly what happens between your first call and your Mascotteer going live.
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Week 3: Supervised Go-Live
Your dedicated Mascotteer integrates directly into your systems to support your clinic, handling calls, messages, scheduling, refills, record updates, and other administrative tasks. Your staff can focus more on patient care while pet parents get faster answers and smoother support.
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You already have a way of doing things. We built our entire model around that.
You don't need another tool to manage. You need people who show up, know the drill, and make things easier. That's the whole idea behind our integrated model.
Full Time
Aligned to Your Hours
A Seamless Part of Your Team
Supported to Give Their Best
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Clinic-Ready Technology
Clinic-Ready Technology
What Mascotte Handles for Your Veterinary Practice
Mascotte strengthens the areas of your veterinary practice that shape every patient and client experience, from the first phone call to the final follow-up. Our support helps your team breathe easier, stay focused on pet care, and keep your day moving smoothly.
Client Care & Admin Support
Vet Tech & Patient Care Support
Quality Assurance
Real-time Insights
Knowledge Management
Client Care & Admin Support
We handle your client communications and appointments so you never miss an opportunity. Our trained CSRs handle every interaction with professionalism and care, ensuring accurate scheduling, clear communication, and a smooth experience for your customers while you stay focused on your business.
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Questions, answered
What clinics ask before getting started
Here’s what most clinics want to know before working with us.
How do we get started with Mascotte?
How long does onboarding take?
Do you offer short-term support?
What types of clinics do you work with?
Can I meet the people I’ll be working with?
Do I need to sign a long-term contract?
Where is my Mascotte team located?
Will Mascotte replace my in-clinic staff?
How do you communicate with our clinic?
How do you ensure quality and consistency?
What happens if my Mascotteer is unavailable?
What systems do you work with?
How do you handle data security?
Will Mascotte access sensitive client data?
Can Mascotte work inside our existing systems?
Do you provide reporting or visibility into work?
