Remote Vet-Techs & CSRs for High-Growth Vets
Dedicated & fully-managed support staff, seamlessly integrated into your workflow — handling client communication, prescriptions, follow-ups and more with precision. You direct us, we manage the day-to-day.
✨ Trusted by over 150+ animal hospitals nationwideA proud member of:
As Seen on:
Fully Managed Operational Support for Veterinary Practices
We answer incoming calls, assess urgency, route appropriately, and schedule appointments. Reduce no-shows and ensure emergencies are prioritized without overwhelming your staff.
📞
Client Care & Coordination
We enter and maintain accurate patient records in your PIMS. Prepare SOAP notes, discharge instructions, and ensure all documentation is timely, compliant, and ready for use.
🐾
Patient Records Management
We process prescription requests through online pharmacy portals and by calling local pharmacies directly, ensuring accuracy and full compliance with your protocols.
💊
Rx Management
We support the implementation and follow-up of wellness plans, treatment recommendations, and recheck schedules to improve patient compliance.
🔁
Care Plan Coordination
We handle day-to-day operational tasks like inbox management, client follow-up, record requests, estimate preparations, new client onboarding, and other rote & repetitive tasks.
💻
General Admin Support
Mascotte delivers real-time reporting covering client communication data to help you make faster, smarter decisions. We're more than staffing; we're your operational partner.
📊
Client Communication Data
🐾 Mascotte
🎯 Custom-built based on your unique needs
🔧 Backed by Mascotte’s internal tools, workflows, and infrastructure
📊 Real-time tracking, supervision, and performance insights
🤝 Embedded, long-term partnership — not just temp placement
🧠 Continuous training and protocol alignment
📈 We handle performance reviews & the day-to-day
💰 Pricing that actually matches the workload — dedicated support without bloated costs
Remote Staffing Agencies Aren’t Built for You. Mascotte Is.
🚫 Others
🧍 One-size-fits-all contractors, often shared across clinics
🛠 No tech platform or internal infrastructure. Relies on people alone
❌ Limited reporting; you often need to chase updates manually
⏳ Temporary placements with limited support
💤 Limited training and ongoing support
🔄 You manage them — not a true partner
💸 You either pay too much for true dedication or settle for low-cost help that can’t keep up with your workload
Don’t Just Take Our Word For It
Mascotte Clients Have Seen:
12 points
Avg. Increase in Client NPS
21.6%
Increase in Gross Sales
79%
Increase in Client Retention
95%
First Call Resolution
50%
Savings Compared to In-House Teams
The Key to Success?
Our “Integrated Model”
Full Time
We work full-time, 40 hours a week for you – and only you.
In your time zone
Whatever your normal business hours are, we match them.
As a normal team member
We use the tools you use & function just like your full-time employees.
With plenty of support to get it right
We have your back with ongoing support & quality assurance. We only win if you win.
No contractual lock-in
Month-to-month commitment, with 30-day notice period.
Enhanced by technology
Backed by our purpose-built tools and infrastructure that enable us to perform at our best.
Launch in 5 Easy Steps
We train, and assemble your new Mascotte team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.
-
We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.
-
Within 1 week, we'll design a customized solution tailored to your practice's unique needs. This includes selecting the right talent, customizing training and onboarding, and integrating with your existing processes - optimized for you.
-
We find the perfect fit from within our skilled team for your practice. We carefully match our employees to your specific needs, gather your feedback, and refine the pairing until you have the ideal team member seamlessly integrated into your practice.
-
Our training, onboarding and assessments integrate with your processes while optimizing for scale and cultural nuance. We develop programs tailored to complement your approach.
-
Curtains Up - Your dedicated team is now fully operational. We will set up regular check-ins that work with your schedule, not ours. This ensures you have ongoing visibility into performance and can provide timely feedback based on your availability.